General Terms and Conditions of Sale
General Terms and Conditions of Sale
SERENITY COMPANY VTC
Last updated: February 1, 2026
1. Purpose
These general terms and conditions of sale (TCs) define the terms of the
passenger transport services offered by SERENITY COMPANY VTC, hereinafter
referred to as “the Provider”.
2. Services
The Provider offers private chauffeured passenger transport services, by reservation, at the client’s request. Services are rendered in accordance with the terms of the accepted quote
or order.
3. Reservation
All service requests must be made by prior reservation, by phone, email, or via the website, at least 24 hours before the scheduled time. The reservation is confirmed upon acceptance of the quote or purchase order.
4. Rates and Payment
Prices are indicated in euros, all taxes included (TTC), on the quote provided to the client. Payment can be made by cash, bank transfer, or credit card, according to agreed terms. The balance is due before the service date or upon pickup, unless otherwise agreed.
Furthermore, for any late payment between professionals, the client will be liable for a fixed indemnity of 40 euros for recovery costs per unpaid invoice, due automatically, without the need for a reminder or formal notice. If the incurred costs exceed this amount, additional compensation may be claimed with justification.
The Provider also reserves the right to suspend any current or future service in the event of non-payment or default of payment of any due amount.
5. Additional Fees
The rate communicated during reservation is based on the information provided by the client. Any omitted or inaccurate information may result in additional billing. Tolls, parking fees, regulated access, additional waiting time, itinerary changes, unscheduled stops, bulky luggage, and any cleaning required after the ride remain the client’s responsibility. These fees are payable immediately.
6. Cancellation and Modification
Any cancellation occurring less than 24 hours before the scheduled pickup time will result in 100% of the total service amount being charged. No refund can be claimed, regardless of the reason given, particularly in cases of booking error, personal impediment, change of schedule, delay, or oversight.
Cancellation by the Provider: In the event of inability to perform the service (breakdown, force majeure, etc.), the Provider undertakes to notify the client as soon as possible and to refund any amount received.
Reservation modification: Any request for modification concerning the time, departure location, destination, or transport conditions must be made exclusively in writing and no later than 12 hours before pickup.
After this deadline, the initially planned service remains fully due. Any accepted modification may lead to a price reassessment. The Provider reserves the right to refuse any late modification.
7. Transport Conditions
The client agrees to comply with safety rules on board. The Provider reserves the right to refuse access or interrupt the service in case of dangerous, illegal, or disrespectful behavior.
The vehicle may under no circumstances transport more people than its approved capacity or perform transport that does not comply with road safety rules. The driver retains the right to assess and may refuse any situation likely to engage their responsibility or that of the company, without compensation.
8. Liability
The Provider cannot be held responsible for a missed train, flight, or appointment when the delay results from an act attributable to the client or external circumstances such as traffic, roadworks, accidents, weather conditions, road checks, or any event beyond its control.
9. Complaints
Any complaint must be submitted in writing within 14 days after the service.
10. Personal Data
Collected data is used solely within the scope of the service and is under no circumstances transmitted to third parties without consent.
11. Applicable Law and Competent Jurisdiction
These T are subject to French law. In case of dispute, and failing amicable resolution, the competent court will be that of the Provider’s domicile.
12. International Services
The Provider may provide trips outside French territory, subject to compliance with local legislation (customs, passenger transport, required documents). The client is responsible for the validity of their identity and visa documents. Any delay or refusal of border crossing cannot engage the Provider’s liability.
13. Language and Currency Conversion
Contractual exchanges are conducted in French or English, depending on the client’s origin. Payments in foreign currencies may be accepted subject to prior agreement and at the exchange rate in force on the reservation date.
14. Tolls, Customs Fees, Parking Abroad
Costs specific to an international trip (cross-border tolls, customs fees, parking in third countries, road vignettes, etc.) are the responsibility of the client unless explicitly agreed otherwise in the quote.
15. Insurance and Coverage Outside France
The vehicle and driver are covered by professional civil liability insurance, including trips abroad. A copy can be provided upon request. The Provider disclaims all responsibility in case of non-coverage by the client’s insurance outside their country of residence.
16. Health and Regulatory Conditions
The client is required to check entry and circulation conditions in the countries concerned (COVID tests, vaccinations, restrictions, etc.). The Provider cannot be held responsible for consequences related to the client’s non-compliance with these obligations.
17. International Force Majeure
Unforeseen events making the trip impossible or dangerous (border closures, conflicts, international strikes, natural disasters, etc.) are considered cases of force majeure. In such cases, the contract may be suspended or canceled without compensation.
18. Client Delay / No-Show
The driver will wait for the client up to 15 minutes after the agreed time without additional charge. Beyond that, a surcharge of €1/minute may be billed, or the service may be canceled without refund if the client does not appear after 60 minutes.
A no-show is considered any absence of the client at the meeting point beyond a reasonable waiting period, any unreachable client, any incorrect or incomplete address, or any refusal to board. The service is then deemed rendered and billed at 100%.
19. Luggage
Luggage transport is included, within the vehicle’s capacity limits. The Provider cannot be held responsible for the loss, theft, or damage of the client’s personal belongings, except in the case of proven fault by the driver.
20. Animal Transport
Animals are only accepted on board with prior agreement and must be transported in a suitable carrier. In case of damage or special cleaning, additional fees may be charged.
21. Vehicle Cleanliness and Damage
Any damage or soiling caused by the client (vomit, food, etc.) may result in a flat fee for cleaning or repair (e.g., €90 for
intensive cleaning).
22. Confidentiality
The Provider undertakes to respect the confidentiality of all information obtained during the service (conversations, destinations, transported personalities, etc.).
23. Subcontracting
The Provider reserves the right to delegate all or part of the service to another professional driver with the same qualifications and insurance.
24. Clause Regarding the Transport of Children and Infants
The client must inform in advance of the presence of children requiring a car seat or booster seat.
The client is responsible for providing and using an appropriate restraint system for children and infants on board the vehicle, in accordance with current legislation. The Provider can supply car seats or booster seats upon request, subject to availability. Additional fees may apply.
If safety devices are not provided or used correctly, the Provider reserves the right to refuse transport and cancel the service without refund.
25. Declaration of Passengers, Children, and Animals
The client must accurately declare the number of passengers, the presence of children requiring a specific restraint system, and the presence of animals. In case of an additional passenger, an undeclared child, or an unmentioned animal at the time of pickup, the driver may refuse the service for safety, insurance, and regulatory compliance reasons. The ride is then considered canceled by the client and remains fully due, without refund.
26. Acceptance of T
The signing of the quote, email validation, or simple reservation of the service constitutes full and complete acceptance of these T
27. Non-Commitment Clause on Exact Timings
The Provider strives for punctuality but cannot guarantee a precise schedule in cases of force majeure or exceptional traffic conditions.
28. T Modification Clause
The Provider reserves the right to modify its T at any time.
The applicable conditions are those in force on the reservation date.
29. Availability of T
The T are available upon request or via the website, email, etc.
30. Disclaimer for Forgotten Items
The Provider declines all responsibility for forgotten or lost items in the vehicle after the service has ended.
31. Disclaimer Regarding Illegal Items
The Client declares that the items they transport on board the vehicle comply with current legislation. SERENITY COMPANY VTC declines all responsibility in case of possession or transport of illegal items.
In case of discovery of illegal items, the Provider reserves the right to cancel the service without refund and to notify the competent authorities if necessary. The Client undertakes to respect the laws and to release SERENITY COMPANY VTC from any liability related to the possession of illegal goods.
32. Clause Regarding Video Recording and Image Rights
The Client is informed that the vehicle is equipped with an onboard camera (dashcam) continuously recording the interior of the vehicle throughout the service. These recordings aim to ensure the safety of passengers and the driver, as well as to manage any disputes.
The Client expressly consents to be filmed during the service. Recordings are processed in accordance with personal data protection laws and image rights.
The Client has a right to access, rectify, and delete recordings concerning them, under the conditions provided by law.
Recordings will not be used for commercial, advertising, or broadcast purposes without the Client’s prior written consent, unless required by law or a competent authority.
33. Payment and Guarantee
Any reservation may require an advance payment, a deposit, a bank imprint, or any financial guarantee to ensure the performance of the service and to cover fees due in case of late cancellation, no-show, or out-of-deadline modification.
In accordance with Article 1103 of the Civil Code, a validated reservation constitutes a firm contractual commitment. By providing their bank details, the client expressly authorizes the provider to debit the amounts due for the service and the fees stipulated in these conditions, within the meaning of Article L133-6 of the Monetary and Financial Code.
In case of out-of-deadline cancellation, no-show, or refusal of pickup attributable to the client, the amounts remain fully due as contractual compensation for the immobilization of the vehicle and loss of earnings, in accordance with Article 1231-2 of the Civil Code.
Any delay or default in payment automatically entails the application of late payment interest at the legal rate, according to Article 1231-6 of the Civil Code, as well as the billing of incurred recovery costs.
As VTC transport service is reserved for a specific date, the right of withdrawal does not apply, in accordance with Article L221-28 of the Consumer Code.
34. Payment Due Dates
Unless otherwise agreed in writing, all services are payable in cash upon order or, at the latest, on the day of execution.
For professional clients benefiting from a payment term, the due date is indicated on the invoice.
Any payment made after this date automatically entails the application of late payment penalties in accordance with Article L441-10 of the Commercial Code, as well as the fixed indemnity of €40 for recovery costs.
Company Contact Information:
SERENITY COMPANY VTC
Address: 11 Rue Magdeleine, 21800 Neuilly-Crimolois
SIRET: 932 598 352 00015
Phone: (+33)7 45 81 33 47
E-mail: contact@serenitycompanyvtc.com
Professional Liability Insurance: SOLLY AZAR / Contract no. 75075488