Privacy Policy

Privacy Policy
SERENITY COMPANY VTC

1. Data Controller

In accordance with Regulation (EU) 2016/679 (GDPR) and the Data Protection Act No. 78-17, the data controller is:

Serenity Company VTC
Address: 11 rue Magdeleine, 21800 Neuilly-Crimolois, France
Phone: (+33) 07 45 81 33 47
Email: contact@serenitycompanyvtc.com

2. Data Collected

As part of its activities, Serenity Company VTC may collect the following data:

  • Identification data: surname, first name, contact details (phone, email, address)

  • Booking data: date, time, departure and arrival location, number of passengers, luggage

  • Billing data: information required for invoice preparation (address, SIRET number if applicable)

  • Browsing data: cookies, IP address, pages visited

3. Purpose of Collection

In accordance with Articles L111-1 et seq. of the Intellectual Property Code:

All website content (text, images, graphics, logo, icons, design, etc.) is the exclusive property of Serenity Company VTC, unless otherwise stated.
Any reproduction, representation, modification, adaptation, distribution, or exploitation, even partial, is strictly prohibited without prior written authorization.

4. Legal Basis for Processing

Data processing is based on:

  • Performance of the contract (booking and completion of journeys)

  • User consent (form, cookies)

  • Legal obligations (invoicing, accounting)

  • Legitimate interest of Serenity Company VTC (website security, customer relationship management)

5. Data Recipients

Data is intended solely for Serenity Company VTC and is under no circumstances sold to third parties.
It may be transmitted to technical service providers (hosting, booking tools, invoicing) only if necessary and in compliance with GDPR.

6. Retention Period

  • Booking data: retained for 10 years (legal retention period for invoices)

  • Contact data: retained for a maximum of 3 years from the last exchange

  • Cookies: retained for a maximum of 13 months

7. Your Rights

In accordance with Articles 15 to 22 of the GDPR and the Data Protection Act:

You have the following rights:

  • Right of access (Article 15 GDPR)

  • Right to rectification (Article 16 GDPR)

  • Right to erasure (Article 17 GDPR)

  • Right to restriction of processing (Article 18 GDPR)

  • Right to object (Article 21 GDPR)

  • Right to data portability (Article 20 GDPR)

To exercise your rights, contact us at: contact@serenitycompanyvtc.com

You may also lodge a complaint with the CNIL (www.cnil.fr).

8. Cookies

The website serenitycompanyvtc.com uses cookies to improve user experience, measure audience, and ensure proper functioning of services.
You can manage your preferences through your browser settings or refuse non-essential cookies via the consent banner.

9. Data Security

Serenity Company VTC implements all necessary technical and organizational measures to protect your personal data against any loss, misuse, unauthorized access, disclosure, or alteration.

10. Policy Modifications

Serenity Company VTC reserves the right to modify this Privacy Policy at any time to comply with legal, regulatory, or technical developments.
We recommend that you consult it regularly.